Richland Eye Care’s Response to the Coronavirus (COVID-19)

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What to Expect:  Coronavirus Response

Pre-Visit: 

  • All patients should fill out a Patient Health History form & Patient Information form online before entering the office for an appointment.
  • Patients should also read the HIPAA Privacy Practices & Acknowledgment form. We value patient privacy and do all we can to protect your information.

If you have difficulties filling out your history online, please call our office at 269-629-2020, and someone will call you back to help you fill out your history before you arrive.

COVID Risk Questions

If you have any of the following:  fever, cough, chills, shortness of breath, muscle pain, sore throat, or significant loss of smell or taste, or if you have been diagnosed with COVID-19 in the last 2 weeks or have been out of the country in the last 2 weeks, please reschedule your appointment.

If you are considered high risk (over 65 yo, asthma, lung disease, diabetes, heart condition, kidney disease, severe obesity, liver disease or are immunocompromised,  please reschedule your exam for July or later unless your exam is urgent.

In Clinic:

  • Please call us from your car when you arrive in our parking lot. Patients are asked to wait in their cars. If you don’t have a cell phone, please ring our doorbell. The door is locked in order to limit the number of people in our office at any time. We will let you in as close to your appointment time as possible.
  • Masks are required. (We will provide one if you do not have one).
  • Patients must come in alone, with the exception of minor children with one guardian accompanying.  Patient and guardian must both be masked.
  • Upon arrival, we will sanitize your hands and your temperature will be taken. Anyone above 100′ will be asked to leave and reschedule their appointment.  (We use 100′ because our thermometers read a little low). Patients will be asked COVID-19 screening questions.
  • After checking for fever, patients will be escorted directly to your clean pre-testing and exam room.

For Buying Glasses:

  • The optician will need to take charge of the selection process as we cannot have people walking around touching frames and trying on glasses. Of course, you will need to keep your mask on until the final selection process. Before your final decision, you will be taken to a “mask-free zone” where you can remove your mask to see how the glasses look without your mask.

For Optical Services or Repairs:

  • Whenever possible, we will dispense orders to you curbside to maintain proper social distancing.  If you do enter, your temperature will be taken and a mask is required.  Call when you arrive during office hours and we will assist you. 269-629-2020

Staff Protocols:

  • Staff will be asked COVID-19 screening questions every morning, and temperature checked for fever upon entry to the building and later in the day. Staff will not be allowed to work if they are ill.
  • Staff will wear masks while at the office.
  • Frequent hand washing, including before and during each patient encounter.
  • No staff will be allowed to congregate in any area of the office.  The Six Foot Rule of social distancing will be maintained whenever possible.

Cleaning Protocols:  

  • Equipment is sanitized after every patient (kiosks, microscopes, lenses, keyboards, counter tops, exam chairs) including all surfaces a patient may have touched (arm rests, pens, door handles, etc.)
  • Additional cleaning of all surfaces and counters in the office.
  • We’ve removed all shared materials (magazines, pens, toys) from waiting rooms.
  • Our optical staff are using strict disinfection protocol for eyeglass frames and sunglasses.  No frame will be put back on the frame board without being properly disinfected using UVC light and/or hypochlorous acid.  No patient will be allowed to freely browse in optical without assistance from a staff member to ensure cleaning standards can be upheld.

Finally—We are grateful to be able to start seeing all of our patients again!  We are proud to have been able to be open 5 days a week for emergencies during this entire crisis to make sure all of our patients’ urgent eyecare needs have been met.

Drs. Angela Harvey & Kevin Flynn