Richland Eye Care’s Response to the Coronavirus (COVID-19)

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What to Expect:  Coronavirus Response

Pre-Visit: 

  • All patients should fill out a Patient Health History form & Patient Information form online before entering the office for an appointment.
  • Patients should also read the HIPAA Privacy Practices & Acknowledgment form. We value patient privacy and do all we can to protect your information.

COVID Risk Questions

If you have any of the following:  fever, cough, chills, shortness of breath, muscle pain, sore throat, or significant loss of smell or taste, or if you have been diagnosed with COVID-19 in the last 2 weeks or have been out of the country in the last 2 weeks, please reschedule your appointment.

If you are considered high risk (over 65 yo, asthma, lung disease, diabetes, heart condition, kidney disease, severe obesity, liver disease or are immunocompromised),  please consider postponing your appointment until 2 weeks after you have been fully vaccinated unless your exam is urgent.

In Clinic:

  • Masks are required. (We will provide one if you do not have one).
  • Patients will be asked COVID-19 screening questions.
  • Patients will be escorted directly to your clean pre-testing and exam room.

For Buying Glasses:

  • The optician will need to take charge of the selection process as we cannot have people walking around touching frames and trying on glasses. Of course, you will need to keep your mask on until the final selection process. Before your final decision, you will be taken to a “mask-free zone” where you can remove your mask to see how the glasses look without your mask.

For Optical Services or Repairs:

  • Whenever possible, we will ship contact lens orders to you.  To pick up glasses or have an optician adjust fit; an appointment is required- Call 629-2020. Currently, the CDC requires a mask be worn in healthcare settings.

Staff Protocols:

  • Staff will be asked COVID-19 screening questions every morning, and temperature checked for fever upon entry to the building and later in the day. Staff will not be allowed to work if they are ill.
  • Staff will wear masks while at the office as long as the CDC mandates stand.
  • Frequent hand washing, including before and during each patient encounter.

Cleaning Protocols:  

  • Equipment is sanitized after every patient (kiosks, microscopes, lenses, keyboards, counter tops, exam chairs) including all surfaces a patient may have touched (arm rests, pens, door handles, etc.)
  • Additional cleaning of all surfaces and counters in the office.
  • We’ve removed all shared materials (magazines, pens, toys) from waiting rooms.
  • Our optical staff are using strict disinfection protocol for eyeglass frames and sunglasses.  No frame will be put back on the frame board without being properly disinfected using UVC light and/or hypochlorous acid.  No patient will be allowed to freely browse in optical without assistance from a staff member to ensure cleaning standards can be upheld.

Ventilation Improvements: 

  • We installed 2 Air Cleaning Units in each of our Furnaces to kill bacteria, viruses and molds. We’ve always used the best HEPA filters that our HVAC company recommends. As soon as nice weather returns, we will allow fresh air to circulate through our office (Dr. Kevin already did this-now the CDC recommends it!). We will continue to stay abreast of all of the ways we can keep our indoor air healthy for everyone.

Finally—We are proud to have been able to be open 5 days a week for emergencies during this entire crisis to make sure all of our patients’ urgent eyecare needs have been met.

Drs. Angela Harvey & Kevin Flynn